Tehnical support is going downhill

So I downloaded the logfiles for this website and decided to run them through Smarterstats, which is a great little piece of software btw. For some reason it cannot read the logfile format properly and it misses all the referring information, eventhough I see it when I open the file in notepad. Here’s my email to (my webhost) tech support and their response.

> Which format do you use the write the log files? I tried using apache
common and extended NCSA but my log analyzer cannot interpret them
properly. The referring information is all screwed up.
> thanks
> Reuben

Dear Reuben Yau

Thank you for contacting us.

Our log files are written in text format.
You can unzip it then open it in notepad to interpret it.

If you have any further questions please do not hesitate to contact us.

About reuben 109 Articles
SEO consultant from Columbus OH.