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	<title>Reuben Yau &#187; Technical Support</title>
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		<title>Tehnical support is going downhill</title>
		<link>http://www.reubenyau.com/tehnical-support-is-going-downhill/</link>
		<comments>http://www.reubenyau.com/tehnical-support-is-going-downhill/#comments</comments>
		<pubDate>Sat, 16 Dec 2006 07:38:00 +0000</pubDate>
		<dc:creator>reuben</dc:creator>
				<category><![CDATA[Technical Support]]></category>
		<guid isPermaLink="false">http://www.reubenyau.com/tehnical-support-is-going-downhill/</guid>
		<description><![CDATA[So I downloaded the logfiles for this website and decided to run them through Smarterstats, which is a great little piece of software btw. For some reason it cannot read the logfile format properly and it misses all the referring information, eventhough I see it when I open the file in notepad. Here&#8217;s my email [...]]]></description>
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		<div style="clear:both;"></div><p>So I downloaded the logfiles for this website and decided to run them through <a href="http://www.smarterstats.com/">Smarterstats</a>, which is a great little piece of software btw. For some reason it cannot read the logfile format properly and it misses all the referring information, eventhough I see it when I open the file in notepad. Here&#8217;s my email to (my webhost) tech support and their response.</p>
<p>> Which format do you use the write the log files? I tried using apache<br />
common and extended NCSA but my log analyzer cannot interpret them<br />
properly. The referring information is all screwed up.<br />
><br />
> thanks<br />
><br />
> Reuben</p>
<p>Dear Reuben Yau</p>
<p>Thank you for contacting us.</p>
<p>Our log files are written in text format.<br />
You can unzip it then open it in notepad to interpret it.</p>
<p>If you have any further questions please do not hesitate to contact us.<br />
Sincerely,<br />
Merineth</p>
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